Search Result

Order number:

FAQ

1

How long is the delivery time?

Due to the COVID-19 pandemic delays on 1-2 days may occur. For Finland the expected delivery time is 9 working days. For Denmark the expected delivery time is 1-3 working days Note that we are doing our best to meet the estimates but delays may occur for different reasons.
2

How much will the freight cost?

All prices depend on the weight of the shipment. To see the prices for the shipment, add a product to your shopping cart, and look for the price widget in the bottom right corner. For further information about our prices, please check our terms and conditions
3

Can I change the delivery to my home address/another pick up point?

Unfortunately when an order has been paid for, we cannot change the delivery method. In order to change the delivery method, the order needs to be cancelled both with the store and Shippii and then a new order need to be placed by you.
4

Will I get notified when I get the delivery?

Yes. For delivery of a pallet with Postnord, they will call before delivery to agree on a delivery time. They will also notify you by email. For PostNord parcel Home and Collect, an email will be sent to notify you about the delivery. For Bring parcel to a pickup point a SMS and an email will be sent to notify you.

For further information please check our carriers site:
https://www.postnord.dk/en
https://www.bring.dk/
5

I filled in the wrong phone number. Can I change my information in the order?

Change of phone number or correction to your address can be done before the order has been shipped. As long as the package hasn’t been shipped, you can still change your phone number. You can do this by writing contact@shippii.com and remember to add your order number.
6

Which payment methods do Shippii use ?

Our payment options are solely card. We provide you with the following options: Online payment with Visa Online payment with Mastercard
7

I didn’t pick up my package in time and it was returned, can I get a refund for the shipping?

No. As Shippii is providing a service, as soon as your parcel is shipped, the service is used, and we are can therefore not refund you the cost of freight..
8

If my package is returned can Shippii send it again?

No. In order to get your shipment sent again, you need to place a new order and select shipping once again.
9

Where is my package?

The first thing you should check is your Tracking link that was sent out to you when the package was ready to be collected by the carrier. Always double check your spam-box if you think that you did not receive a mail from us. If you did not receive it, the package is still being handled by the store in their warehouse and contact should be made with them directly. If there are no updates on your tracking link and has been significantly delayed in relation to the estimated delivery time, please contact our customer support.
10

My package is damaged, what do I do now?

If your package arrived in a bad condition, the first thing you should do is to take pictures and send them to us. In that case we can determinate if the package was damaged during transportation or if the products were poorly packed. You also need to include a list of the quantity and product names that were affected. We at Shippii are only responsible for the refunding of the freight and all the matters regarding the products needs to be directed to the store. Please always include you order number and parcel number when writing to at us contact@shippii.com about your concern.